We are looking for an experienced and result-oriented Operations Head to manage and strengthen the company's day-to-day operations. The ideal candidate should have strong leadership capabilities, good knowledge of travel products and holiday packages, and the ability to effectively manage and drive a team.
Key Responsibilities 1. Lead and manage the overall day-to-day operations of the organization. 2. Build, manage, motivate, and monitor the operations team to achieve business objectives. 3. Delegate responsibilities effectively and ensure timely completion of assigned tasks. 4. Track individual and team performance and take corrective action wherever required. 5. Develop and implement operational processes to improve efficiency and productivity. 6. Ensure smooth coordination between sales, operations, customer service, vendors, and other teams. 7. Have strong knowledge of travel products, holiday packages, destinations, itineraries, and travel processes. 8. Review and monitor ongoing bookings, packages, customer requirements, and operational activities. 9. Ensure that customer commitments are delivered accurately and within timelines. 10. Handle operational challenges, escalations, and customer-related issues effectively. 11. Coordinate with hotels, transport providers, tour operators, and other travel partners. 12. Identify operational gaps and implement practical solutions. 13. Prepare and monitor operational reports, team targets, productivity, and performance metrics. 14. Train and guide team members to improve their product knowledge, processes, and performance. 15. Take ownership of team outcomes and ensure that work gets completed rather than simply assigning tasks. 16. Continuously identify opportunities to improve service quality and operational efficiency. Required Skills & Competencies 1. Strong leadership and team management skills 2. Ability to drive the team and get work completed 3. Excellent delegation and follow-up skills 4. Strong knowledge of travel and holiday products 5. Good understanding of travel operations and customer handling 6. Strong decision-making and problem-solving ability 7. Target-oriented and result-driven approach 8. Excellent coordination and communication skills 9. Ability to handle pressure and multiple responsibilities 10. Strong ownership and accountability 11. Good negotiation and vendor-management skills 12. Ability to train, guide, and develop team members
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